Quality of care is critical for a country. It is characterized by how health services for individuals, populations and societies improve desired health outcomes. It is essential for achieving national health coverage. It is imperative to carefully consider the quality of care and health services for the development of India in the health sector. Quality health care should be defined by:
For quality health care, it is a must for the health services to be:
PGC strives to achieve National Health Coverage for Indians, including financial risk protection and access to quality health care services. We are fighting against the challenges of providing quality care, quality services, reducing mortality, human suffering and significant economic losses.
The provision of quality services involves sound governance; skilled and competent health workforce who are supported and motivated; financing mechanisms that enable quality care; information systems to continuously monitor and encourage better care; medicines, tools and technologies that are ready, safe and appropriately regulated; and convenient and well-equipped healthcare facilities.
In collaboration with other organizations, partners and the Government of India, PGC has proposed a series of actions to achieve quality health service delivery at the front line.
Figures: 5.7 – 8.4 million deaths per year are due to poor-quality care worldwide, up to 15% of deaths overall. 1 in 3 people report negative health system experiences, such as disrespectful care, short consultations, or long waiting times.
PGC Resolution: To achieve maximum quality healthcare services, ensuring patient safety, Strengthening integrated, people-centred health services.